I’ve added a new user to my team. Why aren’t they receiving the SMS invitation or secure access code? | Probuild Support

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All Collections Frequently Asked Questions Access and Login I’ve added a new user to my team. Why aren’t they receiving the SMS invitation or secure access code?

I’ve added a new user to my team. Why aren’t they receiving the SMS invitation or secure access code?


When you invite a new user to join your team on the Probuild app, they will receive their invitation via SMS text message to the phone number associated with their account. If they do not receive their invitation or their secure access code, there are things you can try that may fix the issue.

  • Check that the phone number was entered correctly in its entirety, including area code.
  • Have the user check their device to ensure that it is connected to a mobile network that is capable of receiving SMS text messages.

While we work hard to minimize disruptions to you and your business, we may become aware of a broader issue or outage on rare occasions, which may affect certain services. Please check our Status page for information about any known outages.

If you are still unable to resolve the issue or require additional assistance, please contact us at support@probuild.app or 1-855-444-8165.