When you send an estimate or invoice to a client within the Probuild app, they will receive an email with the attached document. If they do not receive your email, there are things you can try that may fix the issue.
- The most likely culprit is a misspelled email address. Check that the email address provided by your client was entered correctly in its entirety, and confirm with the client that the email address they provided to you is correct.
In some cases, the client’s email provider may misidentify emails from Probuild as junk or spam and redirect those messages to the client’s junk or spam folder.
- If the client finds the email in their junk or spam folder, we recommend that they mark the email as “safe” (or not junk) to avoid future delivery issues.
While we work hard to minimize disruptions to you and your business, we may become aware of a broader issue or outage on rare occasions, which may affect certain services. Please check our Status page for information about any known outages.
If you are still unable to resolve the issue or require additional assistance, please contact us at firstname.lastname@example.org or 1-855-444-8165.