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  1. Probuild Support
  2. Common Questions and Issues

Common Questions and Issues

Access and Login

  • I’ve accidentally downgraded my own access permissions (e.g., changed role from Admin to Worker) and can’t change it back. What do I do now?
  • I’ve added a new user to my team. Why aren’t they receiving the SMS invitation or secure access code?
  • I’m trying to log in to my account, but I’m not receiving the SMS secure access code. What can I do?
  • I got a new phone number. How do I update my account login?

Account Settings and Data Management

  • How do I export data for bookkeeping/accounting purposes?
  • Is my data secure?
  • Why am I not receiving notifications from Probuild?
  • Why am I not seeing my GPS location when I’m clocked in?

Billing

  • Can I cancel my subscription at any time?
  • How much does Probuild cost?
  • I thought Probuild was free, why am I being asked to upgrade?

Content Management

  • What can I do if my client isn’t receiving my emails sent from Probuild?
  • Why can’t I see certain projects on the Projects tab?
  • Why can’t I view or edit certain estimates or invoices?

Other General Questions

  • Do you have a user guide with more information?
  • How do I request a new feature?
  • Is there a system outage right now?
  • Who do I contact for more help?
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