Common Questions and Issues
Access and Login
- I’ve accidentally downgraded my own access permissions (e.g., changed role from Admin to Worker) and can’t change it back. What do I do now?
- I’ve added a new user to my team. Why aren’t they receiving the SMS invitation or secure access code?
- I’m trying to log in to my account, but I’m not receiving the SMS secure access code. What can I do?
- I got a new phone number. How do I update my account login?