Common Questions and Issues

Access and Login

• I’ve accidentally downgraded my own access permissions (e.g., changed role from Admin to Worker) and can’t change it back. What do I do now?
• I’ve added a new user to my team. Why aren’t they receiving the SMS invitation or secure access code?
• I’m trying to log in to my account, but I’m not receiving the SMS secure access code. What can I do?
• I got a new phone number. How do I update my account login?

Account Settings and Data Management

• How do I export data for bookkeeping/accounting purposes?
• Is my data secure?
• Why am I not receiving notifications from Probuild?
• Why am I not seeing my GPS location when I’m clocked in?

Billing

• Can I cancel my subscription at any time?
• How much does Probuild cost?
• I thought Probuild was free, why am I being asked to upgrade?

Content Management

• What can I do if my client isn’t receiving my emails sent from Probuild?
• Why can’t I see certain projects on the Projects tab?
• Why can’t I view or edit certain estimates or invoices?

Other General Questions

• Do you have a user guide with more information?
• How do I request a new feature?
• Is there a system outage right now?
• Who do I contact for more help?