Why am I not seeing my GPS location when I’m clocked in? | Probuild Support
Probuild | Support
All Collections Frequently Asked Questions Account Settings and Data Management Why am I not seeing my GPS location when I’m clocked in?

Why am I not seeing my GPS location when I’m clocked in?

If permitted, the Probuild app can use your mobile device’s GPS location while you are clocked in to the timesheets module and allow your team to have a real-time view of each team member’s location. If you are experiencing difficulty tracking real-time locations while clocked in, there may be an issue with the configuration of your device’s location services.

To use Probuild’s real-time location tracking, you must:

  • Turn on your device’s Location Services
  • Allow Probuild to access your device’s location while using the app

The following guide will show you how to configure your location services on Android and iOS.

*Note: *Some steps may differ slightly based on the version of your operating system and/or device. For further instructions on how to manage your location services, please consult the appropriate user guide for the operating system installed on your device (Android or iOS).

In rare cases, the following solutions may apply:

  • There may have been an issue with an older version of the Probuild app. Please ensure that you have the latest version of the app installed on your mobile device.
  • While we work hard to minimize disruptions to you and your business, we may become aware of a broader issue or outage on rare occasions, which may affect certain services. Please check our Status page for information about any known outages.

If you have any additional questions or concerns, please contact us at support@probuild.app or 1-855-444-8165.

Probuild | Support
Return to theProbuild Website