Frequently Asked Questions
Answers to common questions and issues
19 articles in this collectionAccess and Login
I’m trying to log in to my account, but I’m not receiving the SMS secure access code. What can I do?
I got a new phone number. How do I update my account login?
I’ve accidentally downgraded my own access permissions (e.g., changed role from Admin to Worker) and can’t change it back. What do I do now?
Account Settings and Data Management
How do I delete my account?
How do I export data for bookkeeping/accounting purposes?
Is my data secure?
Why am I not seeing my GPS location when I’m clocked in?
Why am I not receiving notifications from Probuild?
Billing
I thought Probuild was free, why am I being asked to upgrade?
How much does Probuild cost?
Can I cancel my subscription at any time?
Content Management
Why can’t I view or edit certain estimates or invoices?
Why can’t I see certain projects on the Projects tab?
What can I do if my client isn’t receiving my emails sent from Probuild?
What are the default access permissions for each assigned user role?
Other General Questions
Is there a system outage right now?
Do you have a user guide with more information?
How do I request a new feature?